2/24/2010Houston, Texas – Raintree Vacation Club, with 21 resorts in the Western US, Western Canada, and Mexico and over 50,000 Members/owners worldwide, recently contracted with TimeShareWare to add enterprise-wide Sales & Marketing and Club functionality to their existing TSW software platform.
Raintree is now using the entire breadth and depth of the TimeShareWare Enterprise platform for property management, owner contract management, reservations management, accounts receivable, front desk operations, housekeeping, maintenance, sales and marketing, and club management. TimeShareWare is replacing the existing RCC software at Raintree Vacation Club.
John Berger, Senior Vice President of Raintree Vacation Club, said TimeShareWare Enterprise provides everything Raintree needs. “TimeShareWare provides the technology platform we need to connect all of our functions together - from tours, contracts, club and reservations, to front desk and property level activities. It also gives us the ability to track and analyze the activity of our Members, and then, anticipate and deliver on their desires. It is the customer connection we’ve been looking for, not only to improve efficiency on our part, but to provide a superior level of customer satisfaction for our Members.”
Cheryn Pollard, Director of Marketing Communications at Raintree Vacation Club, says “Our primary objective is to consistently enhance our Members’ lives by providing extraordinary vacation experiences. Having everything on the TimeShareWare platform will allow our Raintree Vacation Guides to focus on the needs of our Members instead of our internal procedures. We have a sophisticated Club and this will be a big win for our Members.”
Candace Vigil, Business Development Manager for TimeShareWare commented, “We are delighted that Raintree Vacation Club has chosen to include sales and marketing and club management with their existing TimeShareWare modules. TimeShareWare’s advanced technology will provide the flexibility they need to expand products and services while maintaining the high level of customer service their Members have come to expect.”
Allen Rice, Chief Marketing Officer of TimeShareWare, says, “We are very pleased with the tremendous partnering relationship that we share with Raintree. We are confident that our technology platform will help Raintree Vacation Club to achieve even greater levels of success. We have always been impressed with the quality and professionalism of the Raintree team and how committed they are to the customers they serve.”
